Refund Policy & Cancellations
Airport City Transfers will accept any cancellation as long as 24 hours notice is provided. All cancellations must be made via an email to which you will receive confirmation by us.
Refunds will not be issued in the following circumstances:
– No refund is made if the passenger does not show up for pre-paid journeys.
— No refund is made if you miss your flight and we are notified with less than 2 hours notice, if at least 2 hours notice is made we can postpone the booking for up to 1 year.
– No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
– All other circumstances where a refund may be possible should be addressed directly with Airport City Transfers customer services.
Deposit Payment Terms and Conditions
1. Purpose of Deposit Payment: a. The deposit payment of 20% of the total fare is required to secure and confirm a reservation for airport taxi services provided by Airport City Transfers. The remaining balance is due to be paid to the driver by credit/debit card or in cash on the day of the journey.
2. Reservation Confirmation: a. Upon receipt of the deposit payment, Airport City Transfers will confirm the reservation for the specified date and time as agreed upon with the customer.
3. Deposit Payment Amount and Method: a. The deposit payment constitutes 20% of the total estimated fare and is payable at time of booking via credit/debit card.
4. Refund Policy: a. In the event of a cancellation by the customer, the deposit payment is refundable under the following conditions: i. Cancellation made 24 hours prior to the scheduled service will result in a full refund of the deposit payment. ii. Cancellation made after the specified time period may result in a partial or non-refundable deposit, subject to Airport City Transfers discretion. b. Airport City Transfers reserves the right to retain the deposit payment in the event of a no-show by the customer at the agreed-upon date and time without prior notice.
5. Adjustment of Fare: a. The deposit payment will be deducted from the total fare upon completion of the service. Any remaining balance shall be settled by the customer according to the agreed-upon terms and payment methods.
6. Modification of Reservation: a. Any changes or modifications to the reservation must be communicated to [Your Company Name] within a reasonable time frame and are subject to availability.
7. Limitation of Liability: a. Airport City Transfers shall not be held responsible for any delays, changes, or cancellations arising from unforeseen circumstances such as weather conditions, natural disasters, or other events beyond our control.
8. Agreement to Terms: a. By making the deposit payment, the customer acknowledges and agrees to these deposit payment terms and conditions set forth by Airport City Transfers.
9. Contact Information: a. For any inquiries or concerns regarding deposit payments and reservations, customers can contact Airport City Transfers at admin@airportcitytransfers.co.uk
10. Changes to Terms and Conditions: a. Airport City Transfers reserves the right to modify or update these deposit payment terms and conditions at its discretion. Customers will be informed of any changes in advance.