Refund Policy

Refund Policy & Cancellations

Airport City Transfers will accept any cancellation as long as 24 hours notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.

If you do not receive an email from Airport City Transfers confirming the cancellation, then we have not received it.

Refunds will not be issued in the following circumstances:

– No refund is made if the passenger does not show up for pre-paid journeys.

— No refund is made if you miss your flight and we are notified with less than 2 hours notice. You will be able to claim any travel insurance you may hold.

– No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.

– All other circumstances where a refund may be possible should be addressed directly with Airport City Transfers customer services.