Frequently Asked Questions
How do I make a booking?
You can use our easy online booking system here for Glasgow City/Airport to and from all areas of Scotland and some of England. For all other enquiries, please use our enquiry form and we will get back to you within 1 hours. Alternatively, you can phone us directly using our contact number provided at the top of the webpage.
How do I find the driver at the airport?
Each airport have designated pick up zones. These areas are well sign posted and easy to find. Once booked we will email the drivers contact details with full instructions of the airport you are getting picked up from to help you find the pick up zone easily. Our drivers will only enter the pick up zone once contact has been made and you are at the pick up zone – this is due to charges the driver has to pay once they have entered the pick up zone.
Is your company licensed and fully insured?
All our drivers are PVG checked and fully insured & licensed for the carriage of passengers.
What happens if my flight is delayed?
Your driver will be monitoring your flight using the flight number you provide and will make any necessary adjustments regarding your pick up. It is vital to provide us with your flight number when booking airport pick-ups.
What if I do not know my postcode?
Enter all the details you do have (name of guesthouse, address for example) and we will try and find the postcode. Any issues and we will contact you directly so please provide us with your correct telephone number.
Can you do pick ups from London Heathrow to Glasgow?
We offer pick ups for Glasgow to/from London City or Airports on our booking system which you can find on our homepage.
What happens if the car breaks down on our way to the airport?
Most cars registered with ourselves are under 3 years old. However, in the unlikely event that a drivers vehicle, either through accident or mechanical breakdown, is delayed in picking you up or driving on route to the airport, an alternative vehicle will be dispatched immediately.
I am staying in Fort William and looking for a tour of Skye. Is this something you could do?
Unfortunately our starting points for all tours are from Glasgow or Edinburgh areas. We can offer pick ups from Glasgow or Edinburgh Airport to Fort William and include a tour of Skye the same day or following day on a personalised quote basis.
What if I want to cancel?
You must notify us of cancellations in writing by emailing us at info@www.airportcitytransfers.co.uk
Cancellations made with more than 24 hours will be refunded fully with no cancellation fee.
Cancellations made 24 – 8 hours prior to pick up time will be refunded but will be subject to a 10% cancellation fee. You will receive a refund of the full amount -10%.
Cancellations made with less than 8 hours prior to pick up time will not qualify for a refund.
If you miss your flight, please call our office as soon as possible to let us know. Unfortunately we cannot refund passengers who miss their flight.
You may be able to recover your costs by contacting your travel insurance.
