FAQs
Q: What areas do you cover?
We are based in Edinburgh/Glasgow, Scotland but we cover airports and city’s all over the UK which means we can cover bookings anywhere in the UK
Q: Are your prices per car or per person?
Our prices are based on per car.
Q: How much luggage can I take?
We have an extensive fleet with various sizes of vehicles which have different luggage capacity. At the booking stage, you will be asked how much luggage you will be carrying. You will be shown a list of vehicles that meet the required capacity for passengers and luggage.
We also have a luggage guide per vehicle to help you choose which vehicles meet your requirements. Please check that you have entered the correct luggage amount before confirming.
For licensing, insurance and safety purposes, luggage must be stored in the boot/trunk of the vehicle. It cannot be stored on passenger seats or footwells. If your luggage exceeds the capacity of the boot/trunk of the vehicle you have booked, your driver will not be able to continue with the trip. Therefore, your booking will be cancelled and no refund will be issued.
If you are unsure or have any questions regarding luggage capacity, please contact our office and a member of our team will be happy to advise.
Q: How do I know my booking has been accepted?
You will automatically receive a Journey Acknowledgement email for the journey(s) you have booked. You are responsible for checking that the details received to us are correct.
When we have assigned your booking to our driver, you will manually receive an ‘itinerary’ email. This itinerary email will contain the pick up instructions, your driver’s name, telephone number and description of vehicle.
Q: What if I cannot locate my driver?
Please call them on the number we have provided in your itinerary email. If you are unable to make contact with them, please call our office and a member of staff will be able to assist you.
Q: What if I wish to cancel and want a refund?
You must notify us of cancellations in writing by emailing us at info@www.airportcitytransfers.co.uk
Cancellations made with more than 24 hours will be refunded fully with no cancellation fee.
Cancellations made 24 – 8 hours prior to pick up time will be refunded but will be subject to a 10% cancellation fee. You will receive a refund of the full amount -10%.
Cancellations made with less than 8 hours prior to pick up time will not qualify for a refund.
Q: Will I be charged extra if my flight is delayed?
We track all incoming flights 1 hour prior to scheduled landing time. If your flight has been delayed, we will notify your driver and arrange for them to arrive at the airport when you do. There will be no extra charges and no fuss.
Q: What if I miss my flight?
If you miss your flight, please call our office as soon as possible to let us know. Unfortunately we cannot refund passengers who miss their flight.
You may be able to recover your costs by contacting your travel insurance.
Q: What does the price include?
The price includes your transfer from your designated pick-up point to your designated drop-off point (including any planned pick up or drop offs along the way).
For insurance reasons, your driver cannot pick up or drop off at any destination that is not included in your itinerary. If you wish to amend your booking after your transfer has started, you must call our office and a member of our team will assist you. There maybe additional charges as a result of your amendments.
Q: How early do I need to book?
We do not accept bookings with less than 4 hours to your pick-up time.